Privacy Policy

Your privacy is important to us. It is Ajay Patola Art’s policy to respect your privacy regarding any information we may collect from you across our website, www.ajaypatola.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

You can refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at ajaypatolasarees@gmail.com .

Cancellation Policy   

We can only cancel the order if we receive the cancellation request before we dispatch the order. We will refund the amount you paid by deducting some fee for the transaction penalty we bear within 6-7 business days. We will not be able to cancel orders that have already been processed and dispatched by us.

Return and replacement policy

We don’t have any return/replacement policy unless you received a damaged or different item. We can only accept the return request if you report the complaint regards to damage or stains within 24 hours of receiving the order. We replace only damaged product with same design.

In case of you received defective/damaged item or the item is not the same you ordered then you can return it to us through the courier. In order to return the products please follow the procedure given below: 

  1. Please verify with us before you send the item to us.
  2. Once we acknowledge your return request, kindly return the item in the original condition and packaging you received with the tags and invoice. The item should not be stitched and make sure it is in the unused condition. We will inform you when we receive your item.
  3. In case of exchange we will issue the exchanged product once we receive the product you sent back to us.   

Please do not return the item without informing us. It is advised not to send back the item until you have verified with us. In such a situation, no credit or replacement shall be given.
If we are unable to deliver the original ordered item due to unavoidable reasons, then according to our terms we will request you to select an alternate item and express ship the same to you with no extra shipping cost. Well, if no alternate selection is desired by a customer, then we will refund you in full in original payment mode as you made payment within 6-7 business days.

Note:  The buyer will be responsible for all the costs and duties for the returned shipment and the products we ship in the exchange of the original product.

Address to return the item:

Ajay Patola Art.                                                                                                                                                          15, 1ST floor,                                                                                                                                                                 Arjun Avenue,                                                                                                                                                            Ganpati Fatsar, Wadhwan.                                                                                                                  Surendranagar, Gujarat. 363030.                                                                                                                   Mo. 9904195731